Payments

Payments

You pay the full agreed price once, when you confirm a booking. Payments are processed securely by Stripe, your card details never touch BOOKEEEZ, and there is nothing left to pay at the appointment.

How payment works

Request, quote, payment, confirmation, appointment, completion.

  1. 1

    You send a request

    Nothing is charged. You describe what you need and pick a preferred time.

  2. 2

    The professional sends a final quote

    Starting prices are indicative. The quote is the real price, with every line itemised.

  3. 3

    You accept the quote

    Your time is held briefly while you pay. Nothing is booked yet.

  4. 4

    You pay the full price

    One secure payment for the agreed total, processed by Stripe. No card details ever touch BOOKEEEZ.

  5. 5

    Your booking is confirmed

    As soon as the payment is verified, the time is reserved in the professional's calendar and they are notified.

  6. 6

    The service takes place

    Nothing more to pay on the day. The price you paid is the price agreed in the quote.

Secure checkout & payment records

  • You pay once, when you confirm the booking, and it is the full agreed price.
  • There is nothing left to pay at your appointment.
  • Payments are processed securely by Stripe. BOOKEEEZ never sees or stores your card details.
  • Your final quote, confirmed amount, payment status and receipt stay with the booking.

Cancellations & refunds

Your refund depends on the cancellation policy saved on your booking. You'll always see the applicable policy before you pay and on your confirmed booking.

View Cancellation Policy

If a refund is issued, it is returned to the original payment method.

Banks usually show returned funds within 5 to 10 business days.

Service results & payment records

  • BOOKEEEZ keeps the confirmed booking, payment record and cancellation policy together.
  • BOOKEEEZ does not guarantee that you will personally like the result of a service, because taste is subjective.
  • Not liking a result does not automatically mean a BOOKEEEZ refund.
  • Choose your professional carefully: read their profile, portfolio, services and reviews before booking.
  • Serious issues (service not performed, wrong service, no-show) are reviewed case by case.

Frequently asked questions

When do I pay?

Once, when you confirm the booking. You pay the full agreed price from the quote, and there is nothing left to pay at your appointment.

When is my booking actually confirmed?

The moment your payment is verified. Until then the time is only held for a short while, and another client can still book it.

Is my payment secure?

Yes. Payments are processed by Stripe. Your card details are entered on Stripe's payment page and are never seen or stored by BOOKEEEZ.

Where do I see the cancellation rules?

Cancellation and refund eligibility depend on the cancellation policy attached to your booking. You see the applicable policy before you pay and on the confirmed booking. The Cancellation Policy page explains all policy options.

How long does a refund take?

It is sent back to the card you paid with as soon as the cancellation is processed. Banks usually show it within 5 to 10 business days.

I didn't like the result. Do I get a refund?

Not automatically. Personal preference alone does not qualify for a refund. Review the professional's portfolio and reviews before booking, discuss expectations in chat, and refer to the cancellation policy saved with your booking.

These payment terms form part of the BOOKEEEZ terms of use. The cancellation policy saved on an individual booking controls refund eligibility for that booking.