Payments, deposits & cancellations
BOOKEEEZ does not process online payments yet. No card details are collected anywhere in the app and no payment is ever simulated. This page explains the planned online payment model that will apply once a payment provider is connected and online payments launch, so clients and professionals can agree on the rules beforehand.
The planned booking & payment flow
- 1
You send a request
No payment at this stage. You describe what you need and pick a preferred time.
- 2
The professional sends a final quote
Starting prices are indicative. The quote is the real price, with every line itemised.
- 3
You accept the quote
Accepting means you agree with the price, the time and these payment rules.
- 4
You pay a 30% deposit
The deposit secures the time slot and confirms your commitment. It is held by BOOKEEEZ, not paid out immediately.
- 5
The booking becomes confirmed
A booking is only confirmed once the deposit is received and the slot is reserved in the professional's calendar.
- 6
The service is performed
The remaining balance is settled at completion, according to the release rules below.
- 7
Funds are released to the professional
After completion, BOOKEEEZ releases the funds (deposit + balance) minus the applicable BOOKEEEZ commission, typically within 2 business days.
The planned deposit (currently proposed at 30%)
The exact percentage is configurable and will always be shown before any payment goes live.
- The deposit is planned to be part of the total price — not an extra fee.
- It would reserve the time slot and protect the professional against last-minute drop-offs.
- It would be held by the applicable payment provider until the service reaches its completion/release stage.
- The remaining balance would be the total minus the deposit, and settled at completion.
When a booking would be confirmed
Confirmation is tied to the deposit — nothing else.
A booking would become Confirmed only when the deposit has been received by the applicable payment provider and the time slot has been reserved in the professional's calendar. Before that, the slot stays open and another client can still book it. Today — while payments are off — accepting a quote reserves the slot and you pay the professional directly at your appointment.
Planned payouts to professionals
After the service reaches the completion/release stage, the deposit and balance would be released to the professional through the applicable payment provider, minus the applicable BOOKEEEZ commission, typically within 2 business days.
- Clients would pay the quoted price — BOOKEEEZ would not add hidden charges to a quote.
- Professionals would pay a BOOKEEEZ commission on paid bookings, shown before a quote is sent.
- The commission rate would depend on the professional's plan and whether the client is new or recurring.
If the professional cancels or doesn't show (planned future rule)
- If the professional cancels, the client would receive a full refund of the deposit.
- If the professional does not show up, the client would receive a full refund of the deposit.
- Repeated cancellations or no-shows could limit or remove a professional's visibility on BOOKEEEZ.
If the client cancels or doesn't show (planned future online-payment rule)
Cancellation policy
- Cancelling more than 24 hours before the appointment — planned to be free, with the deposit refunded.
- Cancelling less than 24 hours before — a 25% cancellation fee would apply.
- No-show — a 50% fee would apply and be paid to the professional.
- Rescheduling in agreement with the professional would keep the deposit on the booking.
Service quality & what BOOKEEEZ covers
- BOOKEEEZ provides the booking infrastructure and plans to provide payment infrastructure through an applicable payment provider.
- BOOKEEEZ would not guarantee that you will personally like the result of a service — taste is subjective.
- Not liking a result would not automatically mean a refund.
- Choose your professional carefully: read their profile, portfolio, services and reviews before booking.
- Serious issues (service not performed, wrong service, no-show) would be reviewed case by case.
Frequently asked questions
Can I pay through BOOKEEEZ today?
Not yet. Online payments are not processed on BOOKEEEZ at the moment: you accept the quote here and pay the professional directly at your appointment. The flow described on this page is the planned model that will apply once a payment provider is connected and online payments go live — and we will tell you before that changes.
What is the deposit for?
The deposit — currently proposed at 30% of the accepted quote — would reserve your time slot and confirm your commitment. It is part of the total price, planned to be held by the applicable payment provider, and released to the professional after the service. The percentage is configurable and will always be displayed before you pay.
When would my booking actually be confirmed?
Once the deposit is received by the applicable payment provider. Until then the time slot would not be reserved and another client could still book it.
How would the remaining balance work?
The balance would be the total minus the deposit. It would be settled when the service is performed, and released with the deposit at the completion/release stage through the applicable payment provider.
When would professionals get their money?
After the service reaches completion, the deposit and balance would be released to the professional through the applicable payment provider, minus the applicable commission, typically within 2 business days.
What if the professional cancels or doesn't show?
You would get a full refund of your deposit, and the slot would be released. Repeated cancellations would affect the professional's standing on BOOKEEEZ.
What if I cancel or don't show?
Planned to be free cancellation more than 24 hours before. Less than 24 hours before, a 25% fee would apply. A no-show would cost 50%.
I didn't like the result — would I get a refund?
Not automatically. BOOKEEEZ plans to protect the transaction, not personal taste. Review the professional's portfolio and reviews before booking, and discuss expectations in chat first. Genuine failures — service not performed, wrong service, no-show — would be reviewed case by case.
These rules are intended to form part of the BOOKEEEZ terms of use and cancellation policy once online payments launch. By accepting a quote, both the client and the professional agree to the current booking terms shown at that time.