Cancellation Policy
You pay the full agreed price when you confirm a booking, so cancelling can mean a refund or a cancellation fee. The exact rules are chosen by each professional and are shown to you — and stored on the booking — before you pay.
Each booking carries its own policy
Shown on the quote, before you pay, and on the confirmed booking.
- Professionals choose a 24-hour or 7-day free-cancellation window, or a non-refundable policy.
- The policy that applies is the one saved on your booking. If a professional later changes their policy, it only affects new quotes and bookings.
- Your booking screen always shows the exact free-cancellation deadline and what you would be refunded if you cancelled right now.
If you cancel
Your refund depends on the cancellation policy attached to your booking.
Free-cancellation policy
Cancel before the deadline shown on your booking for a full refund. After the deadline, a 25% cancellation fee applies and the rest is refunded.
Non-refundable policy
Once the booking is confirmed, the payment is non-refundable if you cancel.
No-show
If you do not cancel and do not show up, the full booking payment goes to the professional.
Your booking always shows the policy and exact cancellation deadline that applies to you.
Rescheduling agreed with the professional keeps your payment on the booking — message them in chat before the deadline.
If the professional cancels or doesn't show
- You are refunded in full, whatever the policy on the booking.
- The time slot is released and you are notified so you can rebook someone else.
- Repeated late cancellations or no-shows, from a client or a professional, can lead to reduced visibility or account restrictions on BOOKEEEZ.
After the appointment
- The professional marks the appointment as completed once it has taken place, and you are asked to confirm.
- You have 24 hours to confirm. If you do not reply, the booking completes automatically and the professional is paid.
Refund timing
Refunds are sent back to your original payment method as soon as the cancellation is recorded. Your bank usually shows the money within a few business days, depending on your card issuer. Payment timing is described on the Payments page, and these rules form part of the Terms of Use.
Questions about a specific booking
Start in the booking chat with the other person — most situations are solved there. If something went clearly wrong (a service was never performed, or a no-show), reach out through the contact page.