Frequently asked questions
Everything about discovering professionals, requests and quotes, bookings, cancellations and reviews. Online payments are currently off — you pay your professional in person.
The basics
What is BOOKEEEZ?
BOOKEEEZ is a booking marketplace for independent professionals — beauty, hair, photography, fitness, lessons, home services and more. Instead of chasing someone through DMs, you see their work, their services, their starting prices and their real availability, then book a time.
How do I find a professional?
Search by what you need, where you are and when you want it, or browse by category. Each result shows the professional's category, area, rating, starting price and next availability, so you can compare before opening a profile.
What is on a professional's profile?
A bio, portfolio gallery, services with prices, social or portfolio links, reviews from completed bookings, and a live availability calendar.
Requests, quotes and prices
How do requests and quotes work?
You send a request with the service, your preferred time and any details. The professional can ask questions in chat, then sends a final quote with itemised lines and a total. You accept or decline. Nothing is reserved until you accept.
What is the difference between a starting price and a final quote?
A starting price is the lowest realistic price for that service — a 'from' price. The final quote is the binding amount for your specific request, once the professional knows the details (length, add-ons, travel, duration).
Can I message a professional before booking?
Yes. Chat opens on the request so you can align on details, and everything stays attached to that booking.
Bookings and payment
How does a booking work?
Discover → see prices → send a request → chat → receive the final quote → accept → the slot is reserved in the professional's calendar. Once a slot is taken it disappears from their public availability, so it cannot be double-booked.
Can I pay through BOOKEEEZ right now?
No. Online payments are currently off. BOOKEEEZ does not collect card details, does not charge, hold, refund or pay out money. You accept the quote on BOOKEEEZ and pay the professional directly at your appointment.
What is the planned future payment model?
Once a payment provider is connected, a deposit — currently proposed at 30% of the accepted quote — would confirm the booking, with the balance settled at completion and payouts released to the professional afterwards. It is a plan, not an active requirement, and it is described in full on the Payments & cancellations page.
Cancellations
How do I cancel or reschedule?
Cancel from your bookings screen. Because payments are off, BOOKEEEZ does not charge a cancellation fee — but please cancel at least 24 hours ahead so the professional can refill the slot. To reschedule, agree a new time in chat.
What if the professional cancels or doesn't show up?
The slot is released and you are notified so you can rebook someone else. Repeated cancellations or no-shows can reduce a professional's visibility or restrict their account.
Reviews and professionals
Who can leave a review?
Only a client who actually completed a booking with that professional, and only once per booking. This is enforced on the server, so reviews on BOOKEEEZ always come from a real appointment.
How do I join BOOKEEEZ as a professional?
Create an account, choose 'offer your services', then complete the guided setup: your name, category, area, bio, services and prices, portfolio images, social or portfolio links, and your working hours. When the required items are complete you can publish your profile and start receiving requests.
What does it cost professionals?
There is a free plan and a Pro plan, with different commission rates on paid bookings. Commission applies to bookings once online payments are live — see the plan page in your studio for the current rates.
Still need help?
Read the Payments & cancellations page for the planned payment model, the Cancellation Policy for the current rules, or contact BOOKEEEZ.